ÀÇÓÑÊÓƵ

ÀÇÓÑÊÓƵ is committed to providing the highest quality educational experience to our online students. However, if a current student has a complaint, he/she should first follow the UTEP Complaint process as outlined in the .

If the complaint is unresolved, the student may file a complaint with the designated agency in the state where he/she is receiving instruction or with UTEP’s accrediting agency. UTEP is a member of (National Council for State Authorization Reciprocity Agreement) and thus recognizes reciprocity with . Students in may file a complaint with the agency in their state, or with the Texas agency; contact information for both can be found below.

For Students Within Texas or Another SARA State:

Texas Higher Education Coordinating Board (THECB)
The student complaint process is outlined on the .
Students may also call the THECB at (512) 427-6101 or file a complaint via email at StudentComplaints@thecb.state.tx.us.

For Out-of-State Students Enrolled in UTEP Online Programs or Courses:

Students within SARA states may file a complaint with the SARA portal agency in the home state of the institution or within their home state.

INSTITUTIONAL ACCREDITING AGENCY

ÀÇÓÑÊÓƵ is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate, masters, and doctorate degrees. ÀÇÓÑÊÓƵ also offers credentials such as certificates at the baccalaureate and graduate level. Questions about the accreditation of ÀÇÓÑÊÓƵ may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website ( ).

Complaint Process: