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Basic Service

• Certified to perform warranty repairs on Dell and Apple computers & tablets
• Install, configure, and troubleshoot issues for most printers, copiers, and fax machines
• If the equipment is not a brand or item we can support, PC Support will recommend options
• PC Support can complete many service requests online via the Remote Control
• On-site visits are scheduled for requests that cannot be resolved remotely

Getting Started

PC Support technicians will acknowledge a service request within 4 working hours. Actual resolution times will vary, depending on call volume and the time required to resolve various technical issues. Customers are encouraged to take advantage of the remote control feature to allow for quicker resolution of service requests.

For printers, copiers, and fax machines under vendor contracts (such as Spectrum and IKON), contact the vendor for installation, maintenance, and repair.

Cost

There is no cost for installation and general maintenance of printers owned by UTEP, providing that no repair parts are required.

For repairs not covered under warranty, the PC Support Team is authorized to purchase repair parts on behalf of the customers. The customer will be notified of the cost for the parts, if in agreement they will provide an account number. PC Support will then purchase and install the required part. The customer's account will be billed for the cost of the parts plus a 10 percent service fee.